Warranty & Returns

WHAT IS OUR RETURN POLICY FOR NEW PRODUCTS?

Battle Werx LLC is fully committed to 100% user satisfaction.

If the product you received from us is incorrect, damaged, or defective in any way we will make every effort to replace it as soon as possible or we will gladly take back the product(s) and credit you the purchase price along with shipping and handling costs.

Battle Werx LLC allows returns up to thirty (30) days from the time of receipt for all of our customers to allow sufficient time to receive, test, and inspect your order in the environment of your choosing. If you find a newly purchased Battle Werx LLC product to be incorrect, damaged, or defective we will accept it back for a full refund or exchange for another item(s).

Battle Werx LLC also allows the return of new items for any reason as long as the item is unused, unopened, and exactly as received from Battle Werx LLC. Customers may return new, unopened items for up to thirty (30) days from the time receipt. However, in this case, return shipping costs are the customers’ responsibility.

WHAT IS OUR RETURN POLICY FOR SERVICES?

If you find any services completed by Batle Werx LLC are incorrect, damaged, or defective we will make every effort to remedy the situation as soon as possible.

Customers are allowed thirty (30) days to inspect, test, and decide if our work meets your expectations. Should you find any work to be incorrect, damaged, or defective you will have two options: repair or refund and replacement. In the event any repair work is needed all such work will be completed by Battle Werx LLC. Should you decide you would like a full refund or replacement of firearm/parts all original parts must be returned to Battle Werx LLC prior to any refund or replacement parts are shipped.   

HOW DO I MAKE A RETURN?

 

IF YOU CREATED A CUSTOMER ACCOUNT WHEN PLACING YOUR ORDER:

  • Log-in to your account by clicking the "My Account" link at the top right corner of our website.
  • Once logged in click the link for the "Completed" page on your My Account page.
  • Here you will see a list of your past orders with Battle Werx. Find the order you would like to return and click the "Return Items" link next to that order.
  • Complete the requested fields and click "Submit Return Request" to initiate your return.
  • You will receive and email confirmation that your return has been submitted.
  • Once we receive your return request we will process the request and email instructions for shipment of your return.

IF YOU DO NOT HAVE A CUSTOMER ACCOUNT:

  • Please call (860)759-3381 or email sales@battlewerx.com to initiate your return.

Two (2) Year Limited Warranty

Battle Werx LLC products and components are sold as is. Battle Werx LLC maintains confidence in the level of quality, design, and expert workmanship incorporated into every product/service we offer.

Battle Werx LLC extends a limited warranty against manufacturer and design defects, for a period of two (2) years from the date of purchase, and provides a Thirty (30) day satisfaction guarantee which gives the customer the option of returning their product without explanation within thirty (30) days from the date of purchase, only to the original retail purchaser with proof of purchase, returned prepaid with a sales receipt to the factory and a return authorization number obtained from a Battle Werx customer service representative.

No other warranties are implied or expressed in any way. Modifications to Battle Werx products in any manner, other than those expressed or implied by Battle Werx LLC in written form, or the firing of improper ammunition, instantly voids stated warranty. Battle Werx LLC will not be held responsible for or warranty any issues or failures found to be caused by modifications using other manufacturers parts and accessories.

In the event of a warranty claim by purchaser, the product or component must be inspected by Battle Werx LLC to determine the validity of the claim prior to honoring this warranty. No other entity shall be qualified or validated by Battle Werx LLC to determine a defect, for warranty purposes, of any product or component designed, created, or manufactured by Battle Werx LLC. Purchaser accepts responsibility for any shipping and handling charges which may be incurred.

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