Battle Werx LLC is fully committed to 100% user satisfaction.
If the product you received from us is incorrect, damaged, or defective in any way we will make every effort to replace it as soon as possible or we will gladly take back the product(s) and credit you the purchase price along with shipping and handling costs.
Battle Werx LLC allows returns up to thirty (30) days from the time of receipt for all of our customers to allow sufficient time to receive, test, and inspect your order in the environment of your choosing. If you find a newly purchased Battle Werx LLC product to be incorrect, damaged, or defective we will accept it back for a full refund or exchange for another item(s).
Battle Werx LLC also allows the return of new items for any reason as long as the item is unused, unopened, and exactly as received from Battle Werx LLC. Customers may return new, unopened items for up to thirty (30) days from the time receipt. However, in this case, return shipping costs are the customers’ responsibility.
If you find any services completed by Batle Werx LLC are incorrect, damaged, or defective we will make every effort to remedy the situation as soon as possible.
Customers are allowed thirty (30) days to inspect, test, and decide if our work meets your expectations. Should you find any work to be incorrect, damaged, or defective you will have two options: repair or refund and replacement. In the event any repair work is needed all such work will be completed by Battle Werx LLC. Should you decide you would like a full refund or replacement of firearm/parts all original parts must be returned to Battle Werx LLC prior to any refund or replacement parts are shipped.
Orders for custom services cancelled before shipping in your slide/parts will be subject to a $20.00 cancellation fee to cover payment processing charges and our time processing your order to prepare for its arrival.
Once your slide or parts have been received by Battle Werx LLC orders may be cancelled if your slide or parts have not yet been machined or refinished. An order cancellation fee of $25.00 plus the cost of return shipping will be charged to any customer who cancels a custom work order after slide or parts are received but prior to work being initiated.
IF YOU CREATED A CUSTOMER ACCOUNT WHEN PLACING YOUR ORDER:
IF YOU DO NOT HAVE A CUSTOMER ACCOUNT: